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Returns Policy

Restrictions on return

Items which are to be returned are at the customers costs and the sales office must be informed of any returns prior to sending, items must be returned in its original packaging, unopened and in good condition.


We advise that you check the box for any damages and sign the consignment as damaged or if unsure then mark the consignment as ‘unchecked’. This is to ensure that a replacement or credit can be issued.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by email or telephone where an alternative may be offered.

If you have any problems or concerns then please contact our sales team on 01296 481 220 or where we will happily answer any questions you might have.